DBS Bank Ltd is a multinational banking and financial services corporation. The bank is hiring for the job profiles of Specialist (Contact Centre & Consumer Banking). Interested candidates can apply for this job at TimesJobs portal.
Specialist – Contact Centre & Consumer Banking
Location: Pune
Job Responsibilities
- Minimum of one year of experience as a Customer Service Representative in a 24×7 contact centre environment or in a Back Office Processing Centre in the Banking sector.
- Experience moving between multiple computer screens while entering data.
- Experience in handling difficult customer chats/conversations, while simultaneously entering data on different screens.
- Bilingual a plus, preferably with knowledge of Hindi.
- A minimum of graduate. Professional Certification/ courses over and above this would be an added advantage.
- Prior experience in handling MF/Insurance related queries.
- This position is for Contact (Call) Centre Agent and their role to start would be to assist customers via Calls & Chats.
- It would be a 24×7 work environment for both male & female employees.
- No Cab arrangement for office, CSO has to travel self for generic day shifts.
