Ecommerce hiring up 28% in 2021; 2022 likely to be even more promising: TeamLease

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Employment opportunities in the e-commerce and allied industries witnessed a 28% surge in 2021, and recruitment activities in this segment will gain further momentum driven by economic recovery and aggressive vaccination drive, according to TeamLease Services.

The ecommerce sector grew by 8% in 2020 and 30% in 2021. It is now poised to reach $111 billion by 2024 and $200 billion by 2026. The stellar growth in this sector has provided the much-needed impetus to the economy and created a multitude of employment opportunities.

Looking at the employment ecosystem, there was a 28% surge in employment opportunities in e-commerce and allied industries (e-commerce, social commerce, online grocery/ essentials) in 2021, according to TeamLease Services.

For ecommerce and startups, which have been rewarding throughout, many new job opportunities will be added in 2022, and hiring will further go up by 32%. Over the year, the demand was high for roles like supply chain management, warehouse roles, support services, and customer service management.

The report further noted that not only Tier I locations, but even Tier II to Tier IV regions witnessed a surge in hiring, especially as e-commerce has now gone deeper into the interiors of the country.

The year 2022 is going to be an even more promising year for e-commerce and tech startups, which are poised to reach a CAGR of 27%, reaching $111 billion by 2024, TeamLease Services said.

While 2022 is going to be a promising year, some reforms and financial aid are required to help the sectors grow and flourish, it added.

In the coming year, especially during the next budget, the government should recognise and support new business models in both product and service segments, aimed at improving consumer experience and providing gainful employment to regular and gig workers with improved earnings.

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