Genpact is hiring freshers; Get more details inside

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Genpact, a global professional services firm is hiring for freshers Management Trainee – Support Engineer for Hyderabad location. Selected candidates will work with the Cora support team who will take ownership of customer issues reported and see problems through to resolution.

Company: Genpact

Positions: Management Trainee – Support Engineer

Experience: Freshers

Job Location: Hyderabad

Salary: Best In Industry

Qualification: BE/ B.Tech – CSE/ IT/ EEE/ ECE (2019/ 2020 Batch)

Job Responsibilities:

  • Take ownership of customer issues reported and find solutions.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Post patching issues gets more people to apply for job role resolution.
  • Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.
  • Enable the users to handle activities on their own.

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