Genpact, a global professional services firm is hiring for freshers Management Trainee – Support Engineer for Hyderabad location. Selected candidates will work with the Cora support team who will take ownership of customer issues reported and see problems through to resolution.
Company: Genpact
Positions: Management Trainee – Support Engineer
Experience: Freshers
Job Location: Hyderabad
Salary: Best In Industry
Qualification: BE/ B.Tech – CSE/ IT/ EEE/ ECE (2019/ 2020 Batch)
Job Responsibilities:
- Take ownership of customer issues reported and find solutions.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Post patching issues gets more people to apply for job role resolution.
- Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.
- Enable the users to handle activities on their own.
