By- Parika Kalra
In this harsh world, you must become more empathic in order to foster a culture in which people can understand one another. Being a leader or manager entails a great deal of responsibility and accountability. He or she must manage both the work and the team or group.
To become a good leader or manager, you must have a variety of skills such as decision making, team collaboration, logic, problem-solving, and relationship building, among others. Being empathic is another important skill required to become a good leader or manager.
Empathy is the ability to understand the emotions and feelings of others. Managers and leaders interact with members of their teams or groups. As a result, they should be able to comprehend their feelings and emotions. People tend to act in accordance with their emotions. Managers must be empathic in order to understand why employees are reacting in a certain way.
If you become an empathic leader, your team will trust you more, and your performance will improve. Giving instructions and failing to listen to others will not help you in any way. Being empathic can also help to reduce employee turnover. Employees leave organisations for a variety of reasons, one of which is a lack of empathy in the workplace.
Here is a short list of tips to help you become an empathic leader or manager:
Be a good listener
Sometimes we just say what we want to say to other people and don’t listen to them. You must be a two-way communicator in order to become empathic. Productive communication occurs when two people are speaking and listening at the same time. Give someone your ears so they can speak. Listen, but don’t just listen; try to understand what you’re hearing. This will also assist you in developing positive relationships with your team.
Put yourself in other’s shoes
For being empathic, managers need to put themselves in the group member’s shoes. It is not necessary that everyone has the same opinion on something. It is possible that they have some other opinion and that can be right as well. Try to understand their position, their situation and their mind-set. If you can figure out why they’re reacting the way they are, you’ll be able to solve half of the problem right away.
Managers are not required to show their falsified or crafted emotions. If you truly want to be empathic, you must be genuine. If you let your group members talk about what bothers them or how they feel. They will also make an effort to understand you and work more honestly.
Take employee feedback
If you don’t have time to talk to every employee, you can solicit feedback through surveys. This allows them to express their concerns, explain their situation, and tell you what they want. You can learn where you’re going wrong by analysing the reports.
It is natural that not everyone is endowed with all of the qualities. Empathy is a quality that not everyone possesses. It can, however, be learned through training sessions, case studies, and psychological games.
Learning is the most important aspect of life. We must continue to gain experiences and learn; however, we must remember to be empathic and realistic throughout the process.
Parika Kalra is an intern with TimesJobs.