We all have first job memories because it keeps on telling us about how we started . Not only this, it also determines one’s career trajectory. Whether it’s an internship, apprenticeship, or full-time employment, it gives us the start to our professional life. The work depends on the profile like how you deal with clients, you are in sales or operations and vice versa. Our first job defines us as individuals on the path of professionalism, it makes us stronger, it also teaches us new things and new ways of doing them. It is best to have some guidance before we start our career journey from a great leader.
Here is the first job experience of Dileep Mangsuli, Head, Siemens Healthineers
What is the most important lesson that you have learnt in your career so far?
The most important lesson that I have learned is that the key to success is listening. It helps to listen to your customers and your teams. To empathise with customers and understand their problems, you need to listen to them. Also, listening to your teams encourages them to share diverse perspectives that help to stumble upon novel solutions. Most importantly, listening fosters a culture where everyone is valued.
How long have you been working with your current organisation and what are your major contributions?
I have been with Siemens Healthineers for eight months now. I am responsible for establishing the innovation hub in Bangalore. As a first step, my leadership team and I defined a vision and mission for our organisation to achieve the ambitious targets we have set ourselves. Also, in the challenging pandemic situation, we have taken measures and extended support to ensure the health and well-being of our colleagues.
What are your strategies for business growth in 2021?
Healthcare solutions need to be affordable, accessible, accurate, and agile. We believe the future of healthcare will bring fundamental changes and four strategies are essential – expanding precision medicine, transforming care delivery, improving patient experience, and digitising healthcare. These strategies require our teams to develop capabilities quickly and continually. Also, driving innovation will increasingly require collaborating with the healthcare ecosystem, especially startups, research institutes, universities, and the government, to co-create solutions.
Did you encourage upskilling programs for employees? If yes, how did it change the working structure?
Yes. This is a constant endeavor that is critical to remain successful. We work in healthcare. And healthcare is the ultimate challenge for digitalisation because it is about human lives, trust, privacy, complex interconnections, and established structures. As I mentioned earlier, advancing healthcare demands developing capabilities rapidly. Our teams need to be on top of the game to use the latest technologies to create future-shaping solutions that add value for our customers.
Were there any new employee benefits introduced amid the pandemic?
The second wave affected our colleagues and their loved ones much harder than the first wave. We realised this and set up a COVID-19 War Room. A group of colleagues volunteered to assist those in need in getting COVID-19 tests, identifying hospital beds, procuring oxygen concentrators, obtaining medicines, and so on. The COVID-19 War Room not only helped colleagues and their families but also their friends in some cases. Over and above the already established teleconsultation facilities we had organised for our teams, we tied up with a reputed hospital for our people to consult remotely. We also launched vaccination programs across India for our people and their dependents. We introduced new policies, including a 14-day leave for those infected by COVID-19 and a one-week leave for colleagues to take care of their loved ones impacted during the pandemic. We also extended financial support by doubling the insurance limit and through salary advances. Also, we paid the vaccination costs to all colleagues.
What work structure – remote or hybrid – will your company follow now?
We call it the Healthineers way of working. The future work environment will be hybrid mode. We are currently working in hybrid mode as we have equipment that must be running for the work to progress. In the future, the hybrid model will continue with teams working from home and office in different proportions.
How did you ensure the mental well-being of your employees?
We expanded our existing Employee Assistance Program scope and encouraged our colleagues and their family members to take professional support for both physical and mental health aspects. The service is offered with complete anonymity and without any cost to the colleagues. We conducted sessions for our colleagues, where experts guided them on emotional well-being, managing emotions, personal power, realistic optimism, resilience, stress management, and empathy.
What’s your advice to people pursuing a career in your industry?
Healthcare is probably the best field to work in, especially for techies, as it requires using the latest technologies to improve people’s lives. The purpose is powerful. Be passionate in your work. In healthcare, what you create is not just a technology solution but a life-saving formula.