SAP CRM TECH Online Training

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SAP CRM TECH Online Training

Enrollmytraining provide SAP CRM TECH  online training by real time experts in IT industry .We provide SAP CRM TECH online Training in across the World like India,USA, UK, Singapore, UAE, Australia, Europe, Japan, South Africa,Malaysia, Dubai .The student who had taken SAP CRM TECH training got placed in top MNC’s .Student can select regular fast track and weekend batch. We provide SAP CRM TECH online training at your comfortable timing from your home with flexible schedules.

Overview of the CRM Solution: SAP CRM
• Introduction to:
 Fundamentals and architecture of SAP CRM
 SAP CRM Marketing
 SAP CRM Sales
 SAP CRM Service
 Implementation & operation of SAP CRM
CRM Base Customization: CR 100
• CRM basic data:
 Account Management
 Organizational model
 Product master
 Customizing settings for each object
 CRM business transactions
 § Overview of generic functions in business transactions
 § Activity management
 § Customizing for these objects
 Process control and determination
 § Partner determination
 § Actions
 § Overview of pricing in CRM
 CRM billing
 § Basics concepts of CRM middleware
 § Introduction to the CRM WebClient User Interface
CRM Marketing : CR 600
• Overview of marketing management in SAP CRM
 Marketing Plans and campaign management
CRM Sales: CR 300
 Opportunity management and Pipeline Performance
 Copying control
 Quotation management
 Order management
 Special functions in quotation and order management
 Pricing in SAP CRM Sales
 Contract management
 Rebate processing
 Activity management in SAP CRM Sales
 Visit planning
 Territory management
CRM Service : CR 700
 Maintenance of technical objects
 Installed base management
 Individual objects
 Service contract processing
 Service agreements
 Service contracts
 Service plans
 Service order processing
 Resource planning
 Service confirmation
 Service billing
 ERP Integration
 Complaints and returns processing
§ Working with marketing projects
 § Preparation and Execution of campaigns
 Segmenting business partners
 § Marketing attributes
 § Graphical Modeler
 § Creating profiles and target groups
 Personalized mail forms
 § Creating personalized e-mails
 Marketing Product Proposals
 Lead Management and Surveys
 Campaign automation
 External List Management
 Special Functions and Features in campaign management
 o Couponing
 Complaints and returns
 In-house repair processing
 • IT Service Management

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