Urgent opening for Desktop Support for Taiwan/ Shenzhen/ Beijing/Shanghai /Xian/Hong Kong .
Looking only localized candidates from these locations.
Candidates with Deskside support background with knowledge and experience of managing Vendors and third party contracts. Should be able to provide hands & feet support for data center as well at respective premises.
Technical Skills:
• Operating System, Registry editing, Remote desktop troubleshooting. Escalated complex incidents / requests, MDM, BYOD, Inventory Management, Asset Tracking, IMACD, Desk Side Support, Remedial Maintenance – HW B/F, Reimage, Hands and Eye Support
• Strong Asset Management skills
Process Skills:
• Managing and understanding of Third party contracts and Vendors
• Use of Ticketing tool
• Queue Management
• Knowledgebase
• Email Etiquette
• Hardware/software/Equipment procurement and documentation
• Conduct monthly computer/application usage training to end users
• Coordinate with vendors to Performa regular maintenance and troubleshooting for all equipment in datacenter
Share your details
nida.tahseen@amigainformatics.com
9205816165
